Crucial Conversations: Learn How to Speak Up and Help Others Do the Same

A few defining moments can make all the difference.

When someone violates a procedure or otherwise acts in an unsafe way, the first person to see the problem—regardless of his/her position—has a choice to make: say nothing and later regret or speak up and have a crucial conversation.

- David Maxfield, PhD

It isn’t always easy, though, to have that crucial conversation. Sometimes it involves speaking up in a culture of silence or overcoming a sense of fear—of admonishment, of a challenging organizational hierarchy, or of losing a job. It is therefore essential to develop skills that empower open communication so you feel capable and confident in having that conversatoin.

Join New York Times Best-Selling author and leading national expert in this field, David Maxfield, PhD, for an exciting, hands-on workshop that will do just that. Specifically, participants will learn:

• Skills to foster open dialogue around high-stakes, emotional, or risky topics.
• Practical strategies you can implement to create a supportive institutional culture resulting in better patient outcomes and higher employee morale.

Participants will work through real-life scenarios like providing feedback on unprofessional behavior, confronting a difficult colleague, speaking up to prevent errors, and addressing sexist behavior in the organization.

This workshop is invaluable for anyone striving to create a positive learning environment for the entire team.